Customer Service

We want you to be blown away with your experience. Our goal is to AMAZE our customers with out-of-this-world service! Please browse the following links. If you can’t find an answer to your question, please contact us…we would LOVE to help you!

DOMESTIC SHIPPING

All shipping is done via US Post Office and are shipped with 48 business hours.  If another carrier is used you will be emailed with that information and tracking number. This usually occurs when large orders are placed and shipping with ups or fedex is cheaper.

INTERNATIONAL SHIPPING

International orders will ship via USPS Global Express unless package size warrants shipment via Airmail Parcel. Customs declarations will be declared as ‘Merchandise’ and the full product purchase price declared.

Customer is responsible for any fees assessed by the local shipping carrier. Seeds of Happiness is not responsible for any fees incurred due to customs, brokerage fees, etc. Some items may be restricted or prohibited from entering your country. Please contact your local customs department to receive more information.

RETURNS OR EXCHANGES

Returns and exchanges must be pre-approved by email. Please use the Contact Us page. Returns are subject to a 25% restocking fee. Original shipping charges, return shipping charges, and new or exchange shipment charges are the responsibility of the purchaser and will not be refunded.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the My Seeds of Happiness™ website. All information marked with an asterisk (*) is required for a particular service.

On some pages, you can order products, make requests, and register to receive materials. The information collected for these sections is strictly confidential and only shared with shippers and payment processors as needed. The types of personal information collected at these pages are:

  • Your Name*
  • Billing and Shipping Address(es)*
  • Email address*
  • Phone number*
  • possibly Credit Card number or other payment information.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. The information collected for these sections is strictly confidential and only shared with shippers as needed. In this circumstance, the types of personal information collected are:

  • Recipient’s Name*
  • Recipient’s Address*
  • Phone Number*
  • (etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift certificates by which you can personalize a product you order for another person. Information you provide to us to create a gift certificates is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

The following describes the terms on which seeds of happiness™ offers you access to our services.

ACCEPTANCE OF TERMS

Seeds of Happiness™ welcomes you. Seeds of Happiness™ provides its service to you subject to the following Terms of Service (“TOS”), which may be updated by us from time to time without notice to you. You can review the most current version of the TOS at any time at: Acceptable Use Policy. All such guidelines or rules (including but not limited to our Spam Policy) are hereby incorporated by reference into the TOS. This Agreement is effective upon acceptance in registration for new registering users, and is otherwise effective immediately for all users.

DESCRIPTION OF SERVICE

You understand and agree that the Service may include certain communications from Seeds of Happiness™, such as service announcements, administrative messages and the Seeds of Happiness™ Newsletter, and that these communications are considered part of Seeds of Happiness™ membership and you will not be able to opt out of receiving them. Unless explicitly stated otherwise, any new features that augment or enhance the current Service, including the release of new Seeds of Happiness™ products, shall be subject to the TOS. You understand and agree that the Service is provided “AS-IS” and that Seeds of Happiness™ assumes no responsibility for the timeliness, deletion, misdelivery or failure to store any user communications or personalization settings. You are responsible for obtaining access to the Service, and that access may involve third-party fees (such as Internet service provider or airtime charges). You are responsible for those fees, including those fees associated with the display or delivery of advertisements. In addition, you must provide and are responsible for all equipment necessary to access the Service.

REGISTRATION OBLIGATIONS

In consideration of your use of the Service, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. You also agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form (the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Seeds of Happiness™ has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Seeds of Happiness™ has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof). Seeds of Happiness™ is concerned about the safety and privacy of all its users, particularly children. For this reason, you certify that you are at least 18 years old.

PRIVACY POLICY

Registration Data and certain other information about you is subject to our Privacy Policy. For more information, see our full privacy policy at Privacy Notice. You understand that through your use of the Service you consent to the collection and use (as set forth in the Privacy Policy) of this information.

MEMBER ACCOUNT, PASSWORD AND SECURITY

You will receive a password and account designation upon completing the Service’s registration process. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Seeds of Happiness™ of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Seeds of Happiness™ cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 5.

DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
1. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. YAHOO AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
2. Seeds of Happiness™ AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS MAKE NO WARRANTY THAT (i) THE SERVICE WILL MEET YOUR REQUIREMENTS; (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS; AND (v) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED.
3. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.
4. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM Seeds of Happiness™ OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TOS.
5. A SMALL PERCENTAGE OF USERS MAY EXPERIENCE EPILEPTIC SEIZURES WHEN EXPOSED TO CERTAIN LIGHT PATTERNS OR BACKGROUNDS ON A COMPUTER SCREEN OR WHILE USING THE SERVICE. CERTAIN CONDITIONS MAY INDUCE PREVIOUSLY UNDETECTED EPILEPTIC SYMPTOMS EVEN IN USERS WHO HAVE NO HISTORY OF PRIOR SEIZURES OR EPILEPSY. IF YOU, OR ANYONE IN YOUR FAMILY, HAVE AN EPILEPTIC CONDITION, CONSULT YOUR PHYSICIAN PRIOR TO USING THE SERVICE. IMMEDIATELY DISCONTINUE USE OF THE SERVICE AND CONSULT YOUR PHYSICIAN IF YOU EXPERIENCE ANY OF THE FOLLOWING SYMPTOMS WHILE USING THE SERVICE: DIZZINESS, ALTERED VISION, EYE OR MUSCLE TWITCHES, LOSS OF AWARENESS, DISORIENTATION, ANY INVOLUNTARY MOVEMENT, OR CONVULSIONS.
LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT Seeds of Happiness™ AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF Seeds of Happiness™ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE.

EXCLUSIONS AND LIMITATIONS

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

NO THIRD-PARTY BENEFICIARIES

You agree that, except as otherwise expressly provided in this TOS, there shall be no third-party beneficiaries to this agreement.

NOTICE

Seeds of Happiness™ may provide you with notices, including those regarding changes to the TOS, by email, regular mail or postings on the Service.

We are thrilled that stores all over the USA are helping spread happiness by offering Seeds of Happiness to their customers.

We have a retail starter smile kit that is a great way to begin spreading happiness. As the brand grows, we offer a full apparel line so your customers can share a smile AND wear a smile!

For general inquiries, contact:

Seeds of Happiness

sales@seedsofhappiness.com

Phone: (877) 764-4157

Fax: (877) 764-4157

For inquiries in the states of: AL,GA,SC contact:

Denise LeCroy

denise@seedsofhappiness.com

Phone: (205) 956-5056

Fax: (205) 956-5057

For inquiries in the states of: IA,MN,ND,SD,WI contact:

Margie Piechowski

margiepiechowski@gmail.com

Phone: (507) 452-0582

Fax: (507) 474-1692

For inquiries in the states of: AK,ID,MT,OR,WA contact:

Mollie Catherman – Gift Dancer

mollie@giftdancer.com

Phone: (503) 427-0578

Fax: (888) 485-8329

Please include your contact information including your mailing address for your store.

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